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Terms and Conditions
Customer Care
When placing an order on our website, it is understood that you commit to providing accurate and complete information. Please note that we retain the right to cancel any order suspected of fraud or if we encounter difficulties fulfilling the order. Our delivery service covers a specified area, and while delivery times are approximate and subject to variation due to factors such as traffic, weather, or unforeseen circumstances, we cannot be held responsible for delays or any potential damage during the delivery process. Should you need to cancel an order, it is permissible up to 24 hours before the scheduled delivery date; however, no refunds will be issued for cancellations made after this period.
Although we strive to maintain accurate inventory on our website, if a product is out of stock, we reserve the right to substitute it with a comparable item of equal or greater value. By utilizing our website, you agree to adhere to these terms and conditions.
Privacy & Safety
We take your privacy seriously and will never share your personal information with any third party. We use secure servers to ensure that your information is protected.
Payment Methods
We accept various forms of payment, including credit/debit card payment and payment links and bank transfers. For assistance with bank transfers or obtaining a payment link, please contact us at +971502562835 or email support@flowerlanebybran.ae.
Payment is due at the time of the order. If payment is not received, the order will not be processed.